An Insight Into Service Processes In Public And Private Hospitals In India | Himani Kaul, Shivangi Gupta & Vinnie Jauhari

This is an empirical study which explores patient?s disposition towards the public and private sector hospitals in India. The study also explores factors which contribute to the patients over all experience for healthcare services. The major findings of the study are that the patients are more inclined towards using the private hospitals rather than the public hospitals. The human factor that is the behaviour of doctors and the paramedical staff are the key determinants of the patients overall satisfaction level. Numerous factors affect the over well being of patients which include both doctor?s behaviour as well as infrastructure and conditions related with ambience in these hospitals.