Hospitality Internship Placements: Analysis For United Kingdom And India | Anjana Singh & Kirti Dutta

Internships form an important aspect of the graduate/undergraduate programmes. They are instrumental in formulating the key competencies required by the graduates at the time of final placements. Internships are imperative in mapping the personal characteristics of the student?s vis-?-vis the requirements of the industry and give them a feel about the working conditions. This paper aims to investigate the experience of the interns and compare it with their expectations and highlights how smoothly they can be transformed into hospitality professionals. This is done with the help of the ServQual instrument applied for the internship program for students undergoing training in India and United Kingdom. The factors impacting the internship for the students are highlighted with the help of factor analysis and recommendations for the industry and academia are highlighted.