Measurement And Enablement Of Information Systems For Organizational FlexibilIty: An Empirical Study | Ramaraj Palanisamy & Sushil

Organizations are required to be increasingly flexible in today?s business environment to survive. Understanding the role of information systems in enabling this flexibility is helpful for practicing managers. This paper examines the ability of information systems to create flexibility in organizations, by analyzing the relationship between organizational flexibility and four IS enablers: IS flexibility, IS enabled organizational change, IS enabled organizational learning, and IS maturity. A survey of 296 users from 42 organizations across eight industrial sectors was then conducted to gather study data. Measurement development was conducted for all except IS maturity. To examine the proposed model, moderated regression analysis was used. The study results validate the relationship between organizational flexibility and four IS enablers. Nonetheless, IS maturity does not appear to moderate the relationship between organizational flexibility and IS flexibility.