A Critical Analysis Of High Performing Teams: A Case Study Based On The British Telecommunication (Bt) Plc | Mohammed Shahedul Quader & Mohammed Rashedul

This paper critically discusses the composition and motivation of teams in British Telecom by analysing the results of a research based on company documents and interviews with experienced employees in order to provide a deep insight into the company and to find out if the theories explained in the academic literature are used and how are they implemented in the real business world. The findings ratify the importance of accuracy in the team selection process for reaching high performance but due to barriers in applying theory to practice, BT managers cannot use theoretical models to select team members on a more meticulous basis as much as they would like to. To motivate teams and to encourage performance, BT has built an extensive financial based reward system. The recently introduced payment structure, representing the main part of the reward system and the main point of discussion, intends to provide fairness and to encourage employees? effort by linking salary and bonuses to the external market and the achievement of pre-determined objectives