Journal of Services Research

Chief Editor’s Message

Dr. Anita Sharma

I am truly honored to have been selected as the new Editor-in-Chief of the Journal of Services Research. It is pleasing to learn that the Journal is moving towards a new phase of development and making a mark in the world of research and innovation. I owe a big thanks to the previous editor-in-chief whose passion made the journal more sought after by researchers. I would also like to offer a word of thanks to all our authors, readers, contributors, editors and anonymous reviewers who have volunteered to contribute to the success and repute of the journal and all of whom have been instrumental in ensuring the quality of the journal.

The JSR has grown significantly over the past twenty years and has paved an enormous platform for cutting-edge research in the fields like hospitality, culinary and business management. Nevertheless, our journal has a long history of producing quality research; we cannot undermine the significance of indexing and ranking. We are working on making our journal truly international and intend at getting our journal indexed with a higher ranking which is currently UGC CARE listed and ABDC indexed.

Our future agenda for JSR is to improve the quality by raising the profile of the stakeholders, adhering to the quality protocols of the research papers, and improving the processing time of the papers. With the above agenda in the pipeline, we intend to play an active role in soliciting quality research and innovations from researchers all across the world and make the journal a real influential publication. We firmly believe in the concept of synergy and thereby welcome all the stakeholders to engage with us in multiple ways, by subscribing, through reciprocal exchange agreements, as conference partners, and of course as contributors either as authors or as part of the editorial review board.

In the end, I would again express my gratitude to the leadership and the selection committee for electing me as the new Editor-in-Chief of this influential and impactful journal and to the efforts in ensuring a smooth transition.

Yours Sincerely
Dr. Anita Sharma
Editor-in-Chief
Journal of Services Research, Vedatya Institute

Guidelines and call for paper

Scope

The Journal of Services Research is a half-yearly double-blind peer-reviewed journal published in April and October every year. It invites original, research-based papers and cases in the area of services and business management. This journal publishes papers of interest to academicians and to practitioners of business, the papers range widely over different areas of business, operations, marketing, finance, production, HR, strategy or policy, services & technology. The journal has been providing opportunities for discussions and exchange of ideas across a wide spectrum of scholarly opinions to promote theoretical, empirical, and comparative research on problems confronting the business world.

Author Fee:
There is no publication charge for the authors in this journal. The journal publishes quality manuscripts free of charge. All the articles go through double blind peer review and once found suitable for publication by both the reviewers the article finally goes for publication.

Revenue Source:
The journal is supported by the institute (Vedatya), the other revenue sources include subscriptions, conference registration fee etc. The journal does not charge any author fee.

Advertising:
No advertisements are published by JSR

Types of Publications

We consider the research papers and case studies for publication in JSR. Manuscripts submitted to JSR should neither be published previously nor be under consideration for publication in another  journal.

Structure of Research papers /Case Study

These are original research manuscripts. The article should include the most recent and relevant references in the field (Scopus Indexed Journal). The structure should include Title, Author’s information, Abstract, Keywords, Introduction, Literature Review, Research Objectives and Methodology, Data Analysis & Interpretation, Discussion and conclusion, Managerial/Social Implications, Limitation and future scope of the study, and  References. The word limit is between 5000 – 6000 words.

Submission Process

Authors should submit (Manuscripts) for JSR at  jsr@vedatya.ac.in

Or 

Online Manuscript Submission System:

https://staging-vedatya.kinsta.cloud/research/journal-of-services-research/

The submitting author, who is generally the corresponding author, is responsible for the manuscript during the submission and peer-review process. The submitting author must ensure that all eligible co-authors have been included in the author list and that they have all read and approved the submitted version of the manuscript.

Double – Blind Peer Review

This journal operates a double-blind peer review process. All contributions will be initially assessed by the editor for suitability for the journal. Papers deemed suitable are then typically sent to a minimum of two independent expert reviewers to assess the scientific quality of the paper. The Chief  Editor is responsible for the final decision regarding acceptance or rejection of articles. The  Chief Editor’s decision is final. Chief Editor/Editors are not involved in decisions about papers which they have written themselves or have been written by family members or colleagues or which relate to products or services in which the editor has an interest. Any such submission is subject to all of the journal’s usual procedures, with peer review handled independently of the relevant editor and their research groups.

Abstract Style and Contents 

1. Abstract should be in a single paragraph with 200-250 words and 4-6 keywords.
2. Abstract should have an adequate summary of the article which should consist of purpose, methodology and findings of the study.
3. Authors are encouraged to use the Microsoft Word template to prepare their manuscript. Manuscripts prepared in Microsoft Word must be converted into a single file before submission.
4. Text should be typed in 1.5 spacing Times New Roman, size 12 font.
5. For numbering use I, II, III only.
6. Follow British spellings throughout (‘labour’, not labor; ‘programme’, not program, ‘centre’ instead of center etc.) Universal ‘s’ in ‘ise’ ‘isation’ words.
7. Use of italics in words in language other than English or in references (refer in-text and end of text referencing). Vernacular words in italics with translation in brackets e.g havelis (mansion).
8. Date in the format: September 24, 2008
9. Numbers: up to nine in words, 10 onwards as numerals. Use of comma – 2,28,694,499,494
10. Use of symbols for rupee and dollar as ₹ and $ respectively.
11. Use of million, billion not lakhs and crores
12. Centuries: up to the ninth century in words, from 10th century onwards, numeric value. Examples: first century to ninth century 10th century to 19th century
13. Acronyms: No use of full stops; full form with abbreviation given in bracket for the first time use – for example – United Nations (UN) on first use and UN in the following text.
14. Co-ordinates and units: (24o 35’ N; 73o 44’ E) 500 sq. metres 30 x 20 x 10 centimetres 800 metre x 800 metre • Abbreviations: Use of. (Full stop) after p. or pp. in text and references. Latin abbreviations such as “i.e.”, “e.g.”, “etc.” should be dotted and preferably italicised
15. Avoid using hyphen (-) unless the case specifically requires it. If used, should not have space before and after, for example, geo-technical.
16. Avoid use of oblique (/), and if used, to be without space before and after, for example, minister/priest.

Cover Letter

All submissions should be accompanied by a cover letter that includes a brief overview of the manuscript and the corresponding and contacting author contact information including full name, e-mail address, phone number, and mailing address (corresponding author and contacting author). It should be concise and explain why the content of the paper is significant, placing the findings in the context of existing work. It should explain why the manuscript fits the scope of the journal.

Author Biography

Authors are encouraged to add a biography (maximum 150 words) to the submission. This should be a single paragraph and should contain the following points:

Authors’ full names followed by current positions, education background including level of degree received, work experience, current and previous research interests, memberships of professional societies and awards received

Research and Publication Ethics

Ethical Guidelines for Authors

1. All authors must warrant that their article is their own original work.
2. They should include citations as long as they use other people’s ideas, language, pictures, graphs and tables.
3. Without citing the source, copying even a single sentence from your work, other works and papers leads to plagiarism.
4. Their work has not been previously published and has been submitted only to the journal
5. Their work does not infringe on any rights of others, including privacy rights and intellectual property rights
6. Their data is true and not manipulated
7. Their data is their own or that they have permission to use data reproduced in their paper
8. They adhere to all research ethics guidelines of their discipline, particularly where human or animal subjects are involved
9. They contact the Editor to identify and correct any material errors upon discovery, whether prior or subsequent to publication of their work
10. Authorship of the paper is accurately represented, including ensuring that all individuals credited as authors participated in the actual authorship of the work and that all who participated are credited and have given consent for publication

Ethical Guidelines for Reviewers

1. Reviewers should be aware that the peer review process is confidential and should not be shared with anyone outside the process.
2. Unbiased consideration should be given to each manuscript by the reviewers.
3. Reviewers should provide a comprehensive and constructive peer review report and recommendation in a timely manner.
4. Reviewers should inform the Editor if the manuscripts are plagiarized or published elsewhere.

Ethical Guidelines for Editors-in-Chief/Editorial Board Members

1. Editors and editorial board of the journal keep the peer review process confidential and do not share process with anyone outside.
2. Without regarding race, sex, language, religion, nationality, seniority or institutional affiliation; editors and editorial board should give unbiased consideration to each manuscript submitted for consideration for publication.
3. Upon receiving a claim that submitted article is plagiarized, under consideration elsewhere or has already been published, editor has the duty to investigate the matter.
4. If there is a violation of any of the above mentioned policies in papers submitted to JSR, the manuscript will be rejected or removed.

Copyright
Upon acceptance of an article, authors will be asked to complete a ‘Journal Publishing Agreement’.  An e-mail will be sent to the corresponding author confirming receipt of the manuscript together with a ‘Journal Publishing Agreement’ form or a link to the online version of this agreement.

In-text references

1. References must be cited in the text mentioning the last name of the author and year between parentheses. In the case of two authors, both should be mentioned. When there are three or more authors, mention only the first author followed by et al. When two or more references are cited in the same parenthesis, the authors should be in chronological order. And if they have the same year, they should be in alphabetical order. Moreover, if there is more than one reference of the same author and the same year, they should be indicated with letters.
2. References should be named in the text followed by year of publication (In-text referencing): Giving author and year: (Jones 1990) Author name in continuity of text and year and page numbers in brackets: Kozeny (1988, p. 223)
3. Unpublished reference: (Crowley, unpub.) Editor: (ed. Kaufmann 1974)
4. Legislation: …the Copyright Act 1968 (Cwlth) ….
5. Newspaper reference: (Weekend Australian Jan. 24-25, 1987, p. 19)

Reference Style

JSR adheres to the APA reference style. At the end of the paper, in the References section the literature should be arranged in alphabetical order. If they have the same author, they should be in chronological order. Full references should be mentioned at the end of the article in the following format (End of text referencing):

Journal article

Author surname, name year). Article title. Journal Name, vol. no.(issue no.), page range. DOI or URL

1. Kannusamy, Raja (2021). A servitisation transformation decision making process for emerging regions. Journal of Services Research, 21(1), 269-295. https://staging-vedatya.kinsta.cloud/product/a-servitisation-transformation-decision-making-process-for-emerging-regions-raja-kannusamy-vol-21-no-2/

Book Author

Author surname, name (year). Book title. Publisher.

Eg. Kotler, Philip (1998). Marketing management. Pearson Education.

Chapter in book Author

Author surname, name (year). Chapter title. In A. Editor, (Ed.), Book title (pp. xxx–xxx). Publisher.

1. Tripathi, Gaurav, & Dave, Kartik. (2017). Service quality and customer experience: the key to building sustainable competitive advantage in fine dine restaurants. In Munjal, Sandeep & Bhushan, Sudhanshu (Eds.), The Indian hospitality industry (pp. 195–226). Apple Academic Press.

Website Author

Author surname, name (date). Title of work. Site Name. URL

1. Avramova, N. (2019, January 3). The secret to a long, happy, healthy life? Think age positive. CNN. https://edition.cnn.com/2019/01/03/health/respect-toward-elderly-leads-tolong-life-intl/index.html

Conference paper

Author surname, name (date). Title of contribution [Type of contribution]. Conference name, location. DOI or URL

1. Ramanjaneyulu, M.(2007, June 1-2). Economic analysis of telecommunication services of India under pre and post liberalisation [10.30-11.30am]. The 2^nd International Conference on Services Management, New Delhi, India. https://staging-vedatya.kinsta.cloud/research/conferences/

Publication Ethics for JSR

Editorial Board

JSR’s editorial board is composed of recognized experts in the field. Complete details of the editorial board i.e. full names, affiliations and contact information of the members is available on the journal website. JSR Chief Editor has full authority over the entire editorial content of the journal and the timing of publication of that content. In addition to the corresponding author, reviewers, potential reviewers, other editorial advisers, and the publisher, as appropriate, the JSR Editorial Board will not disclose any information about a submitted manuscript to anyone else.

Duties of Authors

Authors should ensure that they have written and submit only entirely original works, and if they have used the work and/or words of others, that this has been appropriately cited. It is unethical and unacceptable to submit the same manuscript to more than one journal simultaneously. Manuscripts published in another journal should not be submitted for consideration at JSR. Any conflict of interest that might be construed as influencing the results or interpretation of the results should be disclosed as early as possible (generally by submitting a disclosure note at the time of submission and including an acknowledgement in the manuscript) by the authors. It is the responsibility of authors to promptly notify the journal’s editors whenever they discover significant errors or inaccuracies in their own work and collaborate with them to either resolve the issue through an erratum or retract the paper. In the event where the editorial board learns that the published work contains a significant error or inaccuracy from a third party, it is the authors’ responsibility to correct the paper immediately, retract it, or provide proof that it is correct to the JSR editorial board.

Peer Review Process

At JSR it is the responsibility of the editors to ensure that all submitted manuscripts being considered for publication undergo peer-review by at least two reviewers who are experts in the field. Peer review assists editors in making editorial decisions and, through editorial communications with authors, may assist authors in improving their manuscripts. It is the duty of the reviewers to respect the confidentiality of peer review, and not discuss the manuscript or contact the authors or any other people about the manuscript. Peer reviewers are required to provide an objective and constructive explanation for their recommendation.

Publication Ethics

Journal publishing is always a team effort. In no case shall the JSR or its editors encourage any misconduct, or knowingly allow any misconduct to take place. As a first step to addressing any research misconduct the JSR editors, publishers, and other team members will discuss the concerns raised. The journal can also take legal advice if needed and in particular where issues involve potential defamation, breach of contract, privacy, or copyright infringement.

Dealing with allegations of research misconduct

All papers submitted to the journal are evaluated by a group of consulting editors to determine whether the topic is within the scope of the journal and to evaluate adherence to word limits and journal format. The JSR has a strict policy on plagiarism and research misconduct. If an allegation is made about an article published in our journal by another researcher, we ask reviewers who are experts in the field, language, and if the article involves a statistical procedure, we ask two experts in educational research to review the article for the allegations. The JSR also asks authors to respond to the allegations. After a careful process, a final decision is made and the parties involved are notified.

The Journal of Services Research publishes articles made in the frame of a suitable research paradigm. All the necessary steps should be followed. Editorial team and reviewers are obliged to control these steps. The editors and the publisher are aware of the consequences of research misconduct detection.

In case of an ethic violence or research misconduct, JSR withdraws the article from its website and asks the writers (or corresponding writer) to provide an explanation in 5 days. The editorial board of JSR evaluates the given answer and final decision about the article is given. Editorial Board and Publisher of the JSR openly announce that any corrections, clarifications, retractions, and apologies will be published on the web site of the Journal.
Publishers and editors shall take reasonable steps to identify and prevent the publication of papers where research misconduct has occurred, including plagiarism, citation manipulation, and data falsification/fabrication, among others. In no case shall a journal or its editors encourage such misconduct, or knowingly allow such misconduct to take place.

Handling Cases of Misconduct

Once JSR confirms a violation against JSR’s publication ethics, JSR addresses ethical concerns diligently following an issue-specific standard practice as summarized below.

1. The first action of the journal Editor is a draft letter to the corresponding author asking for an explanation in a non-judgmental manner.
2. If the author’s explanation is unacceptable and it seems that serious unethical conduct has taken place, the matter is referred to the Publication Committee via the Editorial Office.
3. If the infraction is less severe, the Editor, upon the advice of the Publication Committee, sends the author a letter of reprimand and reminds the author of JSR publication policies; if the manuscript has been published, the Editor may request the author to publish an apology in the journal to correct the record.
4. Notification will be sent to corresponding author and any work by the author responsible for the violation or any work these persons co-authored that is under review by JSR journal will be rejected immediately.
5. The authors are prohibited from serving on the JSR editorial board and serving as a reviewer for JSR. JSR reserves the right to take more actions.
6. In extreme cases, notifications will be sent to the affiliations of the authors and the authors are prohibited from submitting their work to JSR for 5 years.
7. In serious cases of fraud that result in retraction of the article, a retraction notice will be published in the journal and will be linked to the article in the online version. The online version will also be marked “retracted” with the retraction date.

Copyright and Access

Complete copyright and access information is clearly described on the journal’s website. Also, information has been provided about the way(s) in which the journal and individual articles can be accessed by readers, also subscription information is available at the JSR website.

Ownership and Management

Complete details about the ownership or management of the journal of services research is provided on the journal website.

Website

The JSR website contains complete information about the journal, editorial board, reviewer board, publisher, authors, articles, publication guidelines, subscription information, call for papers, and contact details etc. for potential authors/researchers.

Publishing Schedule

The journal of services research publishes with a biannual frequency. The first issue, volume 1, issue 1, was published in the year 2001.

Name of journal

The Journal of Services Research which was started in the year 2001, is an effort in the direction to help build and document such a corpus by promoting researchers from India and abroad to focus on issues related to services management and provide well researched and tested benchmarks for the industry, and also to provide new directions for further research.

I Amit Kapur hereby declare that the particulars given are true to the best of my knowledge and belief.