Developing Patient Satisfaction Construct For Public And Private Health Care Sectors | Hardeep Chahal & Shivani Mehta

The study develops patient satisfaction construct for public and private health care sectors in Indian settings. The data were collected from 528 indoor patients who were seeking treatment from Government Medical College (GMC), Bakshi Nagar and Acharya Chandra Medical College and Hospital Sidra (ASCOMS), Sidra. These teaching and research hospitals are operating in Jammu City, India. Both, exploratory and confirmatory factor analyses are used to verify the scale dimensions. The results reveal patient satisfaction is a multidimensional construct comprising of four dimensions namely, physical maintenance, physician care, nursing care and internal facilities in both the sectors. Both the hypothesized models, model 1 depicting the impact of dimensions on satisfaction and model 2 depicting impact on both satisfaction and loyalty showed good fit for both the hospitals.