Exploring Impact Of Technical And Inter – personal Aspects Of The Doctor On Patient Satisfaction In Dental Department Of Multi Speciality Clinic In Dubai | Shallen Verma & Vinnie Jauhari

The study explores the technical and interpersonal factors related with a dentist which impact patient satisfaction in the context of a dental department of a multispecialty clinic in Dubai. The review of literature has indicated that dental care has been viewed as a multi dimensional concept. The study is an empirical work involving 100 patients in Dubai. The study explores the factors which contribute to patient satisfaction in the context of dental treatment. The Study specifically focuses on the technical and interpersonal aspect. The study suggests that technical expertise of the doctor, his competence and his ability to put the patient at ease have a greater impact on patient satisfaction. The study deploys correlation and factor analysis to explore and understand the impact of various variables on patient satisfaction.