Patients’ Perception Of Medical Services | D. P .S. Verma & Renu Sobtii

This paper reports the findings of a study undertaken to assess patients?perception of the medical services provided by doctors and health institutions (both government and private) and to examine the extent of patients? satisfaction with these service and their satisfaction with surgical operation. It is found that the patients were more dissatisfied with the services provided by government health institutions in comparison to private health institutions. Further, patients were found to be dissatisfied not only with the quality of services provided but also with the behavior of the doctors and the para-medical staff and with the doctors? attitude of not providing the necessary information about the illness and the treatment to be given.