Talent Management And Employee Engagement: Insights From Infotech Enterprises Ltd. | Vinnie Jauhari, Rajesh Sehgal & Pooja Sehgal

The case study addresses the issue of talent management and employee engagement in the context of IT industry where human resources are the key source of competitive advantage. The case study provides a base for discussing various people management practices in the context of changing business environment. In the context of emerging economies, talent is one of the key differentiators. This case study gives insights into the nature of employee engagement practices a firm can engage with. It also gives insights into talent management practices in the context of emerging economies with specific reference to Infotech- a leading IT firm in India with global operations. The case study provides a framework of understanding on how employee satisfaction relates with engagement and the relationship with customer satisfaction and organizational growth. It also brings in multiple perspectives from various studies on employee engagement practices.