Assessment Of Quality In Technical Education: An Exploratory Study | S. S. Mahapatra & M. S. Khan

It is extremely difficult to identify the common minimum number of quality items that satisfy all the stakeholders concerned in technical education system (TES) because expectations widely vary among the stakeholders. To address this issue, an attempt has been made in this paper to propose a measuring instrument known as EduQUAL for evaluation of quality. Validation of dimensionality of the instrument through factor analysis reveals that 28 items loaded above 0.5. The responses obtained through cross-sectional survey on these items are used to serve as inputs for neural network models for assessment of degree of satisfaction level of the stakeholders. In doing so, not only the areas of improvement, but also the minimum number of items satisfying all the stakeholders can be identified. Finally, few guidelines have been provided for the administrators of the institutions to focus on policies of excellence.