Empirically Testing The Relationships Between User Involvement, Information Waste, And MIS Success | Ramaraj Palanisamy & Sushil |

This paper presents the empirical findings to validate the relationships between user involvement, information waste, and MIS success. The variables-user involvement and information waste are considered in MIS prioritization, design, and implementation. A conceptual model has been evolved from the literature. User satisfaction has been used as the surrogate measure for MIS success. Hypotheses are evolved from the model. For testing them, a questionnaire survey was conducted in which 104 users from eighteen organizations have participated. The survey results show that user involvement in one stage of MIS development affects their involvement in subsequent stage; information waste in one phase intensifies the waste in next phase. The following hypotheses are statistically validated: (i) User involvement in MIS prioritization influences the involvement in design (ii) Information waste in MIS prioritization is positively related to information waste in design which in turn is related to waste in implementation (iii) User involvement in MIS prioritization is negatively related to information waste in MIS prioritization (iv) Information waste in MIS prioritization is negatively related to user satisfaction.