Transforming It From A Cost Centre To A Value Centre Perspective: A Case Study On The British Standards Institute | Shanewaz Mahmood Sohel & Mohammed Shahedul Quader

By incorporating a specific case study, the aim of this qualitative research is to examine the level of shared domain knowledge and common understanding between Information Technology(IT) and the line managers; regarding how IT can be used to improve the performance of a specific process, that generates value for the organisation. From the strategic point of view, it is essential to promote IT as a critical and crucial business issue. On the other hand, the CIO (Chief Information Officer) of the British Standard Institute (BSI) would need to understand and keep tight control of the cost dynamics of the IT function. An effective outsourcing strategy is highly critical to the success of the organisation within the rapidly changing business environment. Outsourcing offers new avenue for BSI to efficiently leverage their IT resources and to focus on their core business activities.